frequently asked questions
Have a question? We have the answer!
... and if we don't, feel free to contact us directly at firstname.lastname@example.org.
what is a zing bar?
a zing bar combines two essential elements of all the best snack bars: amazing taste and the benefits of great nutrition. zing bars offer full flavor and robust nutrition in one enticing package.
how are zing bars different?
all zing flavors were crafted by professional nutritionists and genuine food lovers, meaning each bar is packed with the nutrients our bodies need to thrive without sacrificing taste. no fake stuff. just adequate protein, good carbs, good fats, and amazing taste!
what does the zing name mean?
zest, vigor and vitality—the body’s natural (and predictable) response to the great nutrition and great taste after eating a zing bar.
are zing bars gluten-free?
all zing bars are certified gluten-free by the Gluten-Free Certification Organization (GFCO). our production facility is entirely free from wheat and gluten.
are there any zing bars that do not contain nuts?
all zing bars contain an almond nut butter base. also, all of our products are manufactured on equipment that also processes peanuts, tree nuts, milk, soy, and eggs.
how does zing avoid cross-contamination?
our manufacturing facility follows strict regulations and product safety protocols, including Good Manufacturing Practices (“GMPs”) as defined and enforced by the U.S. FDA. these extensive safeguards help prevent cross-contamination and any other compromises to quality or safety. our production facility is also certified under the Safe Quality Food Institute’s food safety and quality standards, which are recognized by the Global Food Safety Initiative (GFSI).
do your bars contain caffeine or stimulants?
our mocha bar is the only product that contains trace amounts of caffeine. the rest of our zing products come strain from the finest, most nutrient-dense ingredients possible. each bar’s balance of adequate protein, good carbs, and good fats provides natural, sustained energy that won’t spike your blood sugar. this way, you can keep going through your day with authentic focus and clarity, while feeling satisfied for hours.
are zing bars high in sugar?
no. most zing bars contain 8 to 9 grams of sugar—a benchmark in the nutrition community. the natural sweeteners we use are tapioca syrup and agave nectar, both low on the glycemic index, meaning they release slowly and provide sustained energy over several hours.
are zing bars soy-free?
yes! all zing bars are free of ingredients that contain soy, soy protein, or soy lecithin.
are zing bars non-GMO certified?
all of our original zing bars are verified non-GMO through the non-GMO project. the zing team is currently hard at work to qualify our keto product line for the non-GMO certification as well.
are zing bars plant-based?
we can now proudly say that all our zing bars are made with plant-based protein. please be aware that all of our products are manufactured on equipment that also processes dairy but is sanitized before production begins.
are zing bars kosher?
all zing bars are certified Kosher Dairy (OU-D) by the Orthodox Union. our plant-based bars, which contain no dairy ingredients, are made on equipment that is also used to make products that do contain dairy. the equipment is sanitized between productions to remove traces from the previous batch.
how can you set up a wholesale account?
we would be happy to send you more information on setting up a wholesale account! please email email@example.com with your name, tax ID #, and contact information, and we will follow up with you very shortly.
we are a distributor who would like to start carrying your products. what’s the first step?
we would be happy to discuss our current distribution schedules with you, as well as potential new territories for expansion. please email firstname.lastname@example.org with your name and contact information, and we’ll get right back to you.
i want to partner with zing. how can we work together?
please email email@example.com with the details of your proposed partnership/collaboration/sponsorship, and we’d be happy to direct you to the right department.
do you offer discounts or promotions?
subscribers to zing emails receive a 10% coupon for their first order, plus exclusive discounts.
why doesn’t my store carry my favorite flavor?
the best way to get your favorite flavor into a store near you is to request it through the store manager. however, you can also reach out to us at firstname.lastname@example.org and we’ll alert our sales team. don’t forget, all of your favorite flavors are available for home delivery right here on our website!
can you send me coupons to use in-store?
please email email@example.com your mailing address and coupon request, and if we have any coupons in circulation we’ll be happy to send them to you!
how do i find out about new flavors, giveaways, recipes, and nutrition ideas?
who can we contact about press opportunities?
how can i get zing to sponsor my event?
we love hearing about your community-minded events and nutrition-based shindigs. for more information about our sponsorship availability, please email firstname.lastname@example.org with all the details!
does zing offer free shipping?
yes! we offer free shipping on any order over $79 for our regular customers, and on any order over $49 for our subscribe and save customers. If you do not meet the free shipping threshold, we charge a flat rate shipping fee of $20 for one-time orders, and $7 for subscription orders.
what forms of payment do you accept?
we currently accept Visa, Mastercard, American Express, and PayPal.
when will my credit card be charged?
your credit card will be charged at the time you submit your online order.
will your chocolate-coated bars melt during shipping?
our chocolate-coated bars are covered in a real dark chocolate that may start to melt when subjected to high temperatures. when high outdoor temperatures are likely, our fulfillment team will utilize temperature-controlled shipping methods to ensure the best possible quality at the time of delivery. if you have additional questions, please email us at email@example.com.
how long will it take for my order to ship?
we typically process all orders within 1-3 business days.
can you send me coupons to use in-store?
please email firstname.lastname@example.org your mailing address and coupon request, and if we have any coupons in circulation, we’ll be happy to send them to you!
will I receive tracking information for my order?
once your bars ship, a shipping confirmation email containing the tracking number will be sent to the email address associated with your order.
do you ship internationally?
at this time, we are unable to ship outside of the contiguous U.S. please check back with us, as this could change in the future.
subscribe & save
what is subscribe & save?
subscribe and save allows you to receive automatic shipments of your favorite zing bar flavors at a discount of 20%.
is there a minimum to subscribe & save?
you can place a subscriptions order for any number of bars or flavors. we recommend that you aim for at least $65, so that each shipment qualifies for free shipping. you will never be locked into your subscription order, and you can cancel at any time. three days prior to shipping, we will send out an email that allows you to modify your order on a recurring basis, if you wish to do so.
when can i expect my subscribe & save to start?
your first order is automatically sent, and subsequent orders are sent at the frequency you chose at check out. options include 1-week to 3-month intervals. frequency can be adjusted at any time in your “Manage Subscriptions” section.
when will my credit card be charged?
the credit card that you have on file will be charged on the day you start your initial subscription order, then will be charged on the frequency that you selected. for example, if you place an order on February 28th for a monthly recurring subscription, then March 28th is the next time your card will be charged.
how do I adjust my subscribe & save subscription?
you can change/add flavors, update your credit card information, or adjust your ship date on your subscription by logging into your account. from there, click on manage subscriptions and choose the options you would like to modify. if you wish to update the flavor(s) you are receiving, please note that the day of your change will be the new date of your shipment. this only occurs on flavor changes, or if you adjusted your ship date.
how do i cancel subscription?
your subscription can be cancelled at any time by logging into your account and updating your subscription in the manage subscriptions section. if you need any additional help, please feel free to give us a call at (206) 362-3989.