Refund policy

at zing, we're committed to your satisfaction and are always ready to assist with any questions or concerns. for support, please reach out to us at info@zingbars.com.

refund, cancellation & return policy
because our products are perishable food items, we are unable to accept returns once an order has shipped. this policy helps ensure the safety and quality of every product we send.

if you need to make a change to your order, please email us within 2 hours of placing it to request edits or cancellations. after this time, orders begin processing and can no longer be modified or cancelled.

once an order has shipped, we do not offer returns, exchanges, or refunds. we are also unable to provide refunds related to post-purchase price changes or personal taste preferences.

if you experience a quality issue with your order, please contact our team and we will be happy to review the situation. we want every customer to have a positive experience with our products.

warm weather shipping notice
our bars are coated in real dark chocolate, which may soften or melt during transit in warmer temperatures. while we take precautions when packing orders, melting can still occur due to external shipping conditions that are outside of our control.

if your bars arrive soft, we recommend placing them in the refrigerator for 15–30 minutes to help them return to their intended texture. this does not affect the safety, quality, or nutritional value of the product.

because melting is a natural result of using real chocolate and is not considered a product defect, we are unable to offer refunds or replacements for orders affected by heat during transit.

subscription & price change policy
subscription customers receive an email reminder approximately 3 days before their order processes, giving you time to review and manage your subscription settings.

any changes to your subscription — including product swaps, delivery date changes, or cancellations — must be made before the order processes. once a subscription order has been processed, it cannot be cancelled or refunded.

refunds or cancellations related to post-purchase price changes are also not available.

damaged or defective products:
if you find your product to be damaged or defective, please contact us within 15 days at info@zingbars.com.

closeout items:
sales of closeout items are final. these items are not eligible for returns, refunds, or subscription services.

retail returns:
purchases made through external retailers are subject to the return and refund policies of those retailers. please contact the retailer directly with any issues.

we appreciate your understanding and are here to ensure that your experience with us is a delightful one. for any further inquiries or assistance, please contact us at info@zingbars.com.