Refund policy

at zing, we're committed to your satisfaction and are always ready to assist with any questions or concerns. for support, please reach out to us at info@zingbars.com.

refund and return policy:
due to the perishable nature of our products, we are unable to accept returns or offer refunds once an order has been shipped. this policy ensures that all products meet our high standards for quality and safety.

for online orders, we do not provide returns or exchanges, and we cannot cancel orders upon request after they have been placed. additionally, refunds or cancellations due to post-purchase price changes or personal taste preferences are not available.

however, if you experience any quality issues with your order, please reach out to us. we’re committed to ensuring you have a great experience with our products.

warm weather shipping notice:
our bars are coated in real dark chocolate, which may soften or melt during transit in warmer months. while we take steps to protect your order melting can still occur due to uncontrollable external temperatures. this does not affect the safety or nutritional quality of the product.

if your bars arrive soft, we recommend placing them in the refrigerator for 15–30 minutes to help them return to their intended texture. because melting is a natural result of using real chocolate and not a quality issue, we are unable to offer refunds or replacements for orders affected by heat.

subscription and price change policy:
we value our subscription customers and encourage you to stay informed about any price changes. subscription orders are provided with a 3-day notice via email before each shipment, allowing you time to review and manage your subscription settings as needed.

please note, we do not offer refunds for subscription orders that have already been placed. any changes to your subscription, including cancellations or adjustments, are your responsibility to make within this notice period. additionally, refunds or cancellations due to post-purchase price changes are not available.

damaged or defective products:
if you find your product to be damaged or defective, please contact us within 15 days at info@zingbars.com.

closeout items:
sales of closeout items are final. these items are not eligible for returns, refunds, or subscription services.

retail returns:
purchases made through external retailers are subject to the return and refund policies of those retailers. please contact the retailer directly with any issues.

we appreciate your understanding and are here to ensure that your experience with us is a delightful one. for any further inquiries or assistance, please contact us at info@zingbars.com.