Return and Refund Policy
We value your satisfaction and strive to provide the best experience possible when it comes to our products. If you are unhappy with a recent order, please don’t hesitate to contact us. We are happy to help! In addition, please kindly take note of our return policy, below:
- Return and Refund Process: Due to the nature of our products, we are unable to accept returns or offer refunds. We prioritize the integrity and safety of our products and do not re-use or resell any bars once they have left our facility.
- Damaged or Defective Products: Please reach out to info@zingbars.com within 15 days of receiving a damaged or defective product, and our team will assist you with a resolution.
- Online Orders: For food safety reasons, we do not accept returns or exchanges on any online orders. However, if there is a quality concern, please contact us immediately at info@zingbars.com.
- Retailer Orders: Unfortunately, we are unable to provide refunds or replacements for orders placed through retailers outside of zingbars.com. For inquiries regarding refunds or replacements, please contact the retailer from which you made your purchase.
- Order Issues: If you encounter any issues with your order, including product quality concerns or discrepancies, please email us at info@zingbars.com. Kindly provide your name, order number, lot code (we can help you find this), and photos to help us address the matter promptly.
- Closeout Items: Closeout items are sold as-is and we are unable to offer returns, refunds, or exchanges. Closeouts are also not available for subscriptions as quantities are limited.
We appreciate your understanding, as our policy enables us to maintain the highest standards of product quality and safety. If you have any further questions or require additional assistance, please feel free to contact us at info@zingbars.com.